Ordering Information
Shoofly Shoes® are made-to-order, unless otherwise noted. Typically, your order will be shipped from our location 3 to 4 weeks after we have received the order and payment has been authorized. Our standard shipping service, for orders to be delivered within the US, is via USPS Priority Mail.
Expedited Ordering/Shipping | Payment
Options | General Shipping Info |
International Orders | Order Changes & Cancellations | Returns | Pricing Info
Expedited Ordering/Shipping
If our production schedule allows, special arrangements can be made for expedited order processing and shipping for gift purchases. We understand the timeliness of gift giving, and we will do our best to accommodate our customers needs. Please contact us for the availability of expedited order/shipping arrangements. Payment for expedited orders that will require express shipping will be processed manually.
Payment Options
We accept Visa, Mastercard and PayPal for online payments via our secure shopping cart.
Please note: If the billing address you enter into the shopping cart does not match that which is on file at the financial institution for your credit card account, or if authorization is not given for any reason, we reserve the right to cancel the order without notification.
General Shipping Info
Shipping Rates:
Order total: $0 - 55.00 — Shipping fee: $7.49
Order total: $55.01 - 110.00 — Shipping fee: $9.49
Order total: $110.01 - 165.00 — Shipping fee: $11.49
Order total: $165.01 - 220.00 — Shipping fee: $14.49
Order total: $220.01+ — Contact Us
Additional shipping charges will be added to orders over 5 lbs. Please contact us regarding additional fees prior to placing an order for more than 4 pairs of shoes per shipment. If items are being shipped to more than one address, we require that a separate order be placed for each individual shipping address. Each pair of shoes are packaged in sturdy white corrugated cardboard boxes. Orders to be delivered within the US ship via USPS Priority Mail. Typically, delivery is made 2-3 business days after the order leaves our location.
International Ordering & Shipping
Please contact us for international order inquiries prior to placing an order via our online shopping cart. We will be happy to send you an estimate for international shipping fees. Please enter the following information in the form on our contact us page:
- Your complete shipping address
- Quantity/design/size of the shoes you are interested in
Our shopping cart is programmed to calculate shipping fees for deliveries within the US only. Please be aware, that if you proceed with trying to place an international order via our shopping cart without having contacted us first, the shipping fees automatically calculated within the cart will not be correct and your order will be cancelled.
Customs duty fees and any applicable taxes are paid by the customer. We cannot guarantee a delivery time frame due to the many variables involved with the customs inspection process. We reserve the right to refuse international orders which are requested to be shipped to destinations with known issues for credit card fraud.
Order Changes & Cancellations
Due to our production schedule and the "made-to-order" nature of our handpainted products, order changes or cancellations must be made within 2 days following the original order date. Customer will be responsible for payment of orders as is, if no arrangements have been made for changes or cancellations within the 2 day time frame. Please contact us to make any changes to your order.
Returns Information
We want you to be completely satisfied with your purchase from Shoofly Design, Inc. However, if you would like to return* an item, please be aware of the following conditions:
- Returnable/exchangeable merchandise must be returned to us in original (unworn) condition within 30 days of your receipt of the merchandise.
- Shoe purchases must be returned in their original white cardboard boxes. Please package the shoes and white shoe box(es) inside of a sturdy shipping box. Do not use the white shoebox as a shipping box.
- Refunds for credit card purchases will be credited to the original account.
- Custom orders are not returnable.
- Customer is responsible for selecting the correct design, quantity, size, color, and style of shoes before an order is placed.
- Customer is responsible for entering the correct shipping address when an order is placed. Customers will be responsible for original and re-shipping fees if an item is returned to us due to incorrect shipping information entered into our online shopping cart.
- Shipping fees are not refundable.
- It is the customer's expense to return merchandise to us, unless merchandise was defective or you received incorrect merchandise. If you receive incorrect or defective merchandise, or if there is damage to the merchandise due to mishandling during shipping, please contact us immediately.
- Fees for re-shipping exchange items is the responsibility of the customer.
*Certain shoe designs are non-returnable, non-exchangeable and non-refundable. This information is noted on the specific product page.
Send returns to:
Shoofly Design, Inc.
1625 Mallard Dr.
Johnstown, CO 80534
Please insure the package to be returned to us, as we will not be responsible for lost or misdirected returns.
Pricing Information
Our pricing is based on the time and materials necessary to create and produce our handpainted shoes. Our products are made with care and attention to detail. All prices and terms are subject to change without notice. State sales tax and local tax (if applicable) will be added to orders shipped to addresses in the state of Colorado.
By placing an order with us, you confirm that you have read and understand this entire "Ordering Information" page and agree to the terms herein.
